SHIPPING & DELIVERY

What is your lead time?

Each piece of furniture is made to order by us. We have a 1–2-week lead time on most of our items.

How will I know my order is ready to be shipped?

Once your order is ready to ship an email with the tracking information will be sent.

What does contactless delivery mean?

Contactless Delivery is our default delivery option, and it means:

We’ll deliver your item to the front door of your house or apartment while maintaining a six-foot social distance. Your signature won’t be required!

If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible.

Some multi-tenant buildings will require delivering to a mail room.

How long will it take to receive my order?

Our team will get to work and ship out your hand-crafted furniture within 2 weeks. There is a 1-2 week lead time on most orders, and your package will ship via FedEx, a tracking number will be sent to you once your order ships.

Where do you ship?

United States and Canada

Will my shipment arrive in one box?

If you have ordered a table or bench they will be shipped to you in two separate packages, but it leaves from our warehouse at the same time. If one package arrives before the other, don’t worry! You should be receiving a second package shortly after.

ORDER & DELIVERY

Does my custom furniture comes assembled?

Some light assembly may be required when your Artisan Born furniture arrives. On orders with tables and benches legs will need to be assembled using a Phillips screwdriver.

How should I measure my space?

See below for the different height references to better understand how to measure your space and get the right size for you.

 

Table height – 30 Inch tall

Counter height – 36 Inch tall

Bar height – 42 Inch tall

What if I don’t see the size I need?

Need a size not mentioned on our website? No problem! Reach out to us at 1-800-674-0616 or support@artisanborn.com and our experts will help you bring your vision to life!

Is the wood color going to be identical to the color in the images?

The photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home.

We strive to accurately show the finish, color, and texture of our products as best we can. Depending on the display of your monitor or printer, the images can vary based on the different settings. Please note that there are naturally occurring differences in the wood logs we use so piece is the same. The product you receive may not be an exact match to the photo displayed due to natural variability in these raw materials.

If we can be of assistance in selecting the right furniture for your situation (style, dimensions, color, wood species, etc.) get
in touch and we would be happy to help.

RETURNS AND EXCHANGES

My furniture is damaged, what do I do?

Some times accidents may happen but don't worry you are covered by our 30-day, 100% money back guarantee.

If damage has occurred please take photos of packaging and the damaged piece. Please submit these to us via email within 1 day of receiving your order.

Can I return/exchange my order?

All custom items are not eligible for return.

If your item qualifies for a return, we’ll require either a receipt, an order number or any other proof of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If a package is returned to Artisan Born because of an incorrect/incomplete address, the customer is responsible for all shipping charges.

Return Policy: Artisan Born accepts returns on all non-custom items within 30 days of purchase. Buyer is liable for all shipping costs incurred by returning the item.

Refunds will be processed once the returned item is received as long as it is in the condition it was shipped.

All items shipped via freight are not eligible for return.

Do you offer a warranty? If so, what does the warranty cover?

Don't worry you are covered by our 30-day, 100% money back guarantee.

Can I cancel my order?

There is a 20% restocking fee on returned items and items that are cancelled after the 24-hour cancellation policy. Due to the nature of our custom products, once we start working on your order, we are unable to accept cancellations. Please reach out to us and a member of our team will check if cancellation can be processed.

PAYMENT METHODS

What payment methods do you accept?

Credit Card

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover).

PayPal

We accept PayPal.

Do you have installment plans available?

Yes. We offer installments through ShopPay interest free. You can select the option at checkout.

When will you charge my payment?

You will be charged for your order when you place it. If for any reason you decide to cancel before your order processes and ships, you'll be refunded in full.

You can cancel your order in the first 24 hours for a full refund.

Do you offer any discounts?

We have different discounts periodically. Subscribe to our newsletter to get notified when a sale goes live!